PLAYER SUPPORT
How can we help?
Support for Pocket PM Coach, the AI-powered product management interview practice app.
Common fixes
Sign-in trouble
- Confirm you are using the same method you originally chose: email/password, Google, or Apple.
- For email sign-in, check the address for typos and use the password-reset option if needed.
- If you used Sign in with Apple and hid your email, continue using Apple rather than entering the relay address manually.
- Check your connection, restart the app, and try again. If it still fails, send us the exact error message.
AI grading or network errors
- Make sure your device has a stable internet connection; grading requires network access.
- Wait a moment and retry if the request times out or the service is temporarily unavailable.
- Keep the app open while feedback is generated and avoid submitting the same answer repeatedly.
- If an answer repeatedly fails, email support with the drill type and approximate time. Do not include sensitive information.
Drill limits
- Pocket PM Coach may apply temporary drill or grading limits to manage capacity and keep the service reliable.
- If you reach a limit, follow the message shown in the app and try again after the stated reset period.
- If the limit appears incorrect or does not reset, contact support with a screenshot of the message.
Notification settings
- On iPhone, open Settings → Notifications → Pocket PM Coach and turn on Allow Notifications.
- Review Focus modes and Scheduled Summary if reminders arrive silently or late.
- Use the notification or reminder controls available inside Pocket PM Coach to change your preference.
Delete your account
In Pocket PM Coach, open Settings → Delete Account and follow the confirmation steps. This requests deletion of your account and associated app data. If you cannot sign in, email hello@pocketpmcoach.com from the email address linked to your account. See the Privacy Policy for retention details.